Transport

We ship our quality ceramics and porcelain all over the world, paying particular attention to the packaging. . To make sure that each product has the right protection and arrives at its destination in perfect condition, we provide specific packaging based on the items and the shipping method chosen.

the customer concludes the order with Bottega d’arte based in Montalcino 53024 (SI) via Boldrini 13.

Shipment

The delivery time for ordered goods varies according to the availability of the object in the workshop.

For shipping, we rely on the company Mail Boxes ect.

Delivery times are purely indicative. If the product is available in the workshop, the ordered goods will be shipped in a variable time from 5 to 15 working days from the time of order. In the event that the product is not available in the workshop, but is still to be manufactured, the ordered goods will be shipped in a variable time from 30 to 40 working days from the time of order. For special requests, times may vary depending on the object to be made.
Shipping costs vary depending on the weight and volume of the items packed and are calculated automatically during the purchase procedure.

Please note It may be necessary to adjust the shipping prices by Bottega d’Art in the case of particular packaging volumes. In the latter case, Bottega d’arte will contact you by e-mail to inform you of the price change for the shipment.
Shipping costs are intended to be paid by the customer even in the event that the same refuses the goods or if for any reason the goods regularly ordered return to the sender.

Insurance

Bottega d’Arte is keen to point out that all shipments are insured.
In case of broken goods, Bottega d’arte will replace it. For this condition to exist, accurate photographic proof of the damage is required within 5 days from the reception of the goods.
Then we will verify the actual extent of the damage and once it has been ascertained we will replace the object according to the contractual criteria.

Payment method

The customer must pay in advance for the goods and for the shipment in our e-commerce by credit card.